FAQ

Yes, our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance.

Yes, you can request for shifting the broadband service to another location by registering your request through our “my Roarnet” Web portal (roarnet.in) or by writing to us at support@roarnet.in. If we service the new location, our team will register the request for a location shift.

No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.

Yes, bills/invoices are available on our “my Excitel” mobile Apps / Web portal (my.excitel.com) under the Bills section, where it can be easily downloaded and/or printed. 🙈

The plans/tariff displayed on the website are exclusive of the applicable GST (Goods and Services Tax).

call to my company mobile number [9775012727]

Minimum service contract duration is one (01) month.

Please contact our help desk – 9775012727 from the registered mobile number related to your account. Our team would be happy to provide you the login credentials for using your internet connection.

Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however, aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.

There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.

No payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the monthly charges for the chosen plan.

Depends on your area. Please refer our plans page.

No, there is no data limit or “Fair Usage Policies” to impose a restriction on your internet connection. The connection speed never drops during the entire month, irrespective of the amount of data used. Unlike other providers, we don’t have a Fair Usage Policy or enforce Traffic Management – that means we don’t artificially slow down your connection to allow other users to access our network, which would in turn make your speeds slower.

No, splitting an internet connection in such a way is not conventionally possible.

Yes, it is possible to actively use our internet services, without the use of a router, directly in conjunction with a PC / Laptop. This requires configuring a PPPoE/Dial-UP connection on the target computer.